What personal information do we collect?
Canadian privacy law generally defines personal information as information about an "identifiable individual" or information that allows an individual to be identified. The types of personal information we may collect from you from time to time include: your name, address, telephone number, email address and date of birth. In addition, from time to time we may ask you to provide us with more detailed information regarding your interests, profession, and merits. Finally, from time to time, we may obtain demographic and other information about you (for example, your profession and interests) in order to better serve you.
When you navigate BenandTournesol.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, allows us to present you with retargeting advertising on other sites based on your interaction with BenandTournesol.com previous. The techniques that our partners use do not collect personal information such as your name, email address, postal address or telephone number.
Why do we collect this information?
We collect your personal information to provide you with useful and relevant information and the best shopping experience on our sites, mobile applications, third party social media channels, and in our emails. In addition, from time to time, we may use your personal information for the following purposes:
-to understand your needs and preferences, including contacting and communicating with you and conducting surveys, research and evaluations;
-to administer contests on our sites;
-to manage and develop the business and operations of BenandTournesol.com
-to meet legal and regulatory requirements;
-to engage in commercial transactions, including the purchase, sale, rental, merger, or any other type of acquisition, alienation or financing to which BenandTournesol.com;
-any other purpose that we can tell you from time to time.
-If you provide your email address and expressly consent to receive promotional and informational emails or other commercial electronic messages, you are always able to withdraw that consent via an unsubscribe request provided in email, as a change of preference in a mobile application, or by contacting our customer team by phone at (514) 481-5050
or by mail to Ben & Tournesol at 4937 Sherbrooke St W, Westmount, Quebec H3Z 1H2
What happens to this information?
BenandTournesol.com uses a variety of contests and similar promotions to increase awareness of our business. We usually ask for your contact details so that we can let you know if you are a winner. In addition, in some cases, we may communicate with contest participants product information. Entries generally include a way for you to indicate that you do not want to be contacted based on information about your entry. Because contests may involve co-sponsors from outside BenandTournesol.com who have their own privacy practices, it is always advisable to read the entry form and contest rules before entering.
Who do we disclose this information to?
We may disclose your personal information to our affiliates and the following third parties in the following circumstances:
(a) Disclosure to service providers: We may disclose your personal information to companies or individuals who provide services on our behalf, including our loyalty partner, software developers (including website developers and hosts), data processors, document management providers, and office service providers. We will only provide these third parties with the information they need to provide the service through the contract and we will cause them to enter into agreements with us to protect the personal information they receive.
(b) law enforcement and legal disclosure: BenandTournesol.com may disclose your personal information to a government institution that has asserted its legitimate authority to obtain the information or when BenandTournesol.com has reasonable grounds to believe that the information could be useful in the investigation of illegal activity, or to comply with a subpoena or warrant or order made by a court, person or body having jurisdiction to compel for the production of information, or to comply with judicial decisions concerning the production of documents and information or for BenandTournesol.com legal counsel. If you prefer that we do not share your information as described above, simply notify us.
Control of your information
At BenandTournesol.com, we want you to be able to maintain control over how we use your personal information. In particular, you can always ask us not to use your name, address, e-mail address, etc. to provide you with the service or information you requested. Email communications will always include sender identification and an "Unsubscribe" option.
Where is your personal information stored?
Your personal information is stored in secure locations and on servers controlled by BenandTournesol.com, located either in our offices or in the offices of our service providers. To access your personal information, please contact us using the contact information in the "Contact Us" section.
How to access and correct your personal information?
Upon request, subject to certain written exceptions, BenandTournesol.com informs you of the existence, use and disclosure of your personal information and gives you access to this information. Access requests should be sent using the contact information in the "Contact Us" section. If BenandTournesol.com decides not to give you access to your personal information, we will provide an explanation. Individuals can request the correction of their personal information, and BenandTournesol.com will make the necessary correction.
How do we protect your personal information?
We make all reasonable efforts to protect against the loss, misuse and alteration of personal information under our control. Only authorized employees and suppliers have access to your personal information. BenandTournesol.com retains your personal information only as long as necessary to achieve the identified purpose (s) or as required or permitted by law. Also, if you send us an email message, we may keep that message and your email address, as well as any response we send to you.
For your convenience, search functions are provided on our sites. We keep the search word logs to find out more about what kind of information our visitors are looking for and to improve our services as well. For your convenience, the BenandTournesol.com Sometimes contains hyperlinks to websites managed by third parties. By activating these links, you are leaving our sites for those of third parties, who may have privacy policies and practices that BenandTournesol.com. BenandTournesol.com cannot be held responsible for the use of these third party sites. We believe that the advertising of BenandTournesol.com does not appeal directly to children 13 and under. We do not direct our advertising to children under the age of 13, except to the extent permitted by law. No personal information should be submitted or posted on our sites by people under the age of 18 without the permission of a parent or guardian.