POLICIES

Shipping

BenandTournesol.com offers shipping within Canada and the US only. All items are sent with a tracking number and require signature upon delivery.

Shipping fees

Shipping charges are based on the weight and size of each item as calculated automatically by our shipping provider, Canada Post.

Delivery time

Delivery time depends on the destination of the parcel plus 1 to 2 business days for processing. As soon as we ship your parcel you will be notified by email, along with an ID code with which you can track your parcel on the Canada Post website.

Country Shipping type Delivery Time
Canada Regular Canada Post shipping service 5-10 business days *

* Delivery time is always subject to delivery location. For a detailed time frame, please consult the tracking number provided with every order.

Sales policy

Prices for each product you order through BenandTournesol.com are the prices displayed on the website at the time of your purchase. All prices are in Canadian dollars.

Shipping and handling, and applicable taxes, are not included in the price but will be calculated upon checkout.

Our shopping cart will automatically adjust shipping costs to allow for combined shipping if you purchase more than one item from our online store.

BenandTournesol.com reserves the right to modify the prices displayed on its website at any time and without prior notice.

Promotions and prices may vary between BenandTournesol.com and in-store.

Payment methods and billing

Payment by credit card and Paypal are the accepted forms of payment for products displayed on BenandTournesol.com. Accepted credit cards are VISA, MasterCard, and American Express. When you purchase a product on BenandTournesol.com you may print a preliminary invoice. The confirmation email that you will receive shortly thereafter from BenandTournesol.com also constitutes a preliminary invoice.

Out-of-stock products

An out-of-stock product is a product that is not currently available for purchase, making it impossible to fulfill a complete purchase. We do everything within our power to ensure that products shown as “available” online are currently in stock and ready to ship. In the unlikely event that the item you purchased online is not currently in stock we will gladly refund the purchase or order the item and notify you when it arrives.

BenandTournesol.com does not guarantee the availability of all products displayed on its website.

BenandTournesol.com displays all the products that can be ordered from its suppliers. Please note that the products are not always immediately available at the Ben & Tournesol store or in the Web-store inventory. To inquire about ordering an item that is listed as out-of-stock please call our store at 514.481.5050 or email.

If BenandTournesol.com cannot ship one or more ordered products due to a stock shortage, you may choose to receive a partial order or to wait for the missing merchandise in order to receive a complete delivery, or choose to have the item refunded. In such event, BenandTournesol.com will notify you by email when the merchandise becomes available. BenandTournesol.com cannot be held responsible for any damages caused by any type of stock shortage.

Product description

Ben & Tournesol takes every effort to ensure that the product information displayed on the Website is accurate. However, Ben & Tournesol does not guarantee that a product description, or any other content on BenandTournesol.com, is free of errors.

If you receive a product displayed on BenandTournesol.com that does not correspond to its description, simply return it to us in its original condition.

Prices

All prices on BenandTournesol.com are displayed in Canadian dollars; any applicable taxes will be added. All orders, whatever their origin, are payable in Canadian dollars. BenandTournesol.com reserves the right to change its prices at any time. Products are always charged based on the price at the time an order is registered.

Taxes & Duty

BenandTournesol.com calculates taxes based on the address to which the order will be shipped. For orders shipped within Canada, the taxes will depend on the province. For example, for Quebec the taxes to be added are the Goods and Services Tax (GST) and the Provincial Sales Tax (PST).

Any items being shipped outside of Canada are subject to duty and custom fees which are calculated at the border and are the sole responsibility of the recipient and not of BenandTournesol.com.

Payment

All purchases are payable by credit card and PayPal only. Accepted credit cards include American Express, MasterCard and Visa. The amount indicated must be paid using the procedure described during checkout. The customer agrees to pay the total cost and fees related to the product purchased, including taxes. The customer alone is responsible for the actual payment for a product. The customer bears sole responsibility for the credit card payment for the service offered. Any purchases shipped outside of Canada may be subject to duty/custom fees which are the sole responsibility of the recipient upon delivery and not that of BenandTournesol.com.

Security and confidentiality

Online shopping with Ben & Tournesol is secure. Your personal information, as well as information about your credit card, is transmitted electronically in encrypted form to ensure that it remains confidential. It cannot be intercepted, altered or decoded by a third party.

Ben & Tournesol complies with SSL encryption standards, ensuring that your transaction will always be transmitted securely.

Ben & Tournesol is committed to protecting your personal data.

Ben & Tournseol will not share with any third party any information or data collected on BenandTournesol.com.

E-Mail List

As part of our commitment to customer service, BenandTournesol.com, offers an opportunity to subscribe to our email newsletters.

Email addresses collected through an order or account registration will be added to our email list, unless the user specifies otherwise. If you do not want to hear from us via email please check off the box next to “Do not subscribe me to your email news”.

We will not share your email address with a third party.

Sign up to BenandTournesol.com Email Letter at the bottom of the page.

Liability

BenandTournesol.com will not be liable for any default, in whole or in part, regarding its obligations neither towards you, nor for damages or losses you may sustain, if the default, damages or losses are the result of a fortuitous event or a circumstance that is beyond our control.

Should BenandTournesol.com be held liable toward one of its customers, such liability will be limited to the amount paid to BenandTournesol.com by the customer for the purchase of products through the Website.

Notwithstanding the foregoing, the customer is entitled to all of the rights and obligations that a consumer may have by virtue of the applicable rules or laws.